Monthly Archives: March 2006

Private Currency Lost in the Sofa

It’s hard to get a handle on all the ways that a private currency operator can profit from his franchise. But one of my favorites is having the loose change slip between the sofa cushions never to be seen again. The accounting rules for these things must be a mess. One of the reasons why the folks that issue gift cards like for them to expire is somewhat like the reason why firms like to make your vacation time expire; otherwise they have to do something to keep it on their books.

So today Home Depot announced it was going to claim 50+ Million Dollars that it’s pretty sure it’s customers have lost in the sofa since they bought them.

The article also reports that $55 Billion dollars moves into the private currency systems call gift cards every year; it doesn’t estimate how much manages to get back out v.s. slip into the sofa. I find that number a bit bewildering; there are 100 million households in the US; or so that’s $550 per household. I presume that the distribution over households is skew’d (since that’s my default presumption for distributions involving exchanges). I can imagine that there are people who build entire houses via gift cards; but still! Most of the gift cards are capped to hold only a maximum of $500; so it must get pretty weird for the high volume gift card users.

But wait. The article then goes on to find an source that thinks that if you take the bank issued gift cards, i.e. Visa/Mastercard gift cards, the annual amount might be up around $100 Billion; at which point we are talking a thousand per household. The bank cards are more fungible so I suspect some of those get shipped over seas; then possible some of the regular gift cards do too?

“spokesman for … Best Buy. ‘We really believe gift cards are all about convenience.'” What he means is, of course, they is very very convienient for Best Buy.

Link-in breaks the social contract

I find this extremely obnoxious. Link-in is sending marketing to it’s customers and using my name in the subject lines. Obviously they are doing this to increase the chance people will read, rather than just discard the junk mail. Social network hosts should be very careful about this kind of thing. I wonder what the hell their product management was thinking. Presumably this indicates that Link-in’s days are numbered.

From: LinkedIn Updates
Date: March 30, 2006 1:06:05 PM EST
To: ...
Subject: Find the people that you and Ben Hyde know in common

LinkedIn Updates
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Of course the joke is on them. Any of my aquantances immediately hit the delete upon seeing my name!

patriots, not mercenaries

In one of my mailing lists somebody brought this one liner to our attention: “We want patriots, not mercenaries.”

The topic was outsource your firm’s IT operations. That really helped me crystalize something. IT is so central to productivity and positioning in the modern firm that there is something quite odd about letting control of it slip into the hands of vendors.

One of the reasons open source can work is because it substitutes an alienated cash/contractual relationship for a richer collaborative one. This enhances the chances you don’t loose control of such a key component of the modern firm.

That, by the way, was the royal we so common inPR personality puff peices.

Fungibility – the dark side

If you give your child lunch money only later to discover they are buying candy with it you may discover your yearning for a special less fungible lunch currency. Not surprisingly there are micro-currency solutions for this problem in micro-managing your subordinates. If you give money to the local youth center earmarking your donation for youth basket ball and later find out it was spent to repair the roof the situation is less clear. When the green grapes appear at your grocer in January you can thank free trade and Chile; when there happens to be a black widow spider in the grapes you might question the wisdom of the making produce so fungible.

I used the word fungiblity a lot when I was working on Internet Identity. One of the many players in that standards making process are the firms that have huge amounts of account data about their trading partners. A strong identy system would allow them to make that data more fungible. If they could puzzle out a way to get permission to exchange that data with other parties they could convert static data in their vaults into dynamic data – a source of profit.

So I’m gobsmacked that I didn’t see this coming. The tax prep industry is seeking a rule change from the IRS that would allow them to resell the tax return data of their clients. Man is that evil! I paarticularly admire how this is framed as a clarification of tax payer privacy rights – indeed it is. Notice also how the industry is using it to protect themselves from foriegn competition. I guess this kind of thing happens almost automatically when the middlemen – in this case the tax prep industry – becomes sufficently concentrated.

Meanwhile, back on the lunch money problem. You could send you child to school with lunch already made. This would teach them valuable negotiation skills as they barter their lunch for better options. A wise parent might just send them to school with some highly fungible trade goods – cookies for example.

Payment Network Cost Trends

The new issue of The Review of Network Economics has a pile of articles on payment networks. The last “A Puzzle of Card Payment Pricing: Why Are Merchants Still Accepting Card Payments?” (Abstract)of which takes a run at the question of how loyal the merchants are to these networks by looking into the puzzle of why they haven’t been dropping out of the networks in droves given the rapidly rising prices.

The number plotted on that graph is the price charged by the network to clear a transaction thru the network. It’s set by the network operators. This market is sufficently concentrated that those operators can signal to each other and as you can see their prices move in lock step. The only dip on the chart was do to a court case where two of the networks were accused of abusing their market power.

That chart does not show the prices merchants and consumers, the two sides of this network, actually pay since there are usually a number of intermediaries between them and that clearing house. When you add in those fees the question becomes yet more puzzling. It’s not just price that makes this an interesting question. Presumably Moore’s law and his friends have cause the cost of these networks to drop precipitously.

Clearly these merchants are extremely locked-in (or loyal if prefer that framing). These networks have accumulated a lot of market power.

I frame this up as a question of competition between various currency systems. In particular a competition between private currency systems run for the benefit of the currency system operator v.s. state run systems run for the benefit of those who govern the state. The question the paper is trying to puzzle out an answer to is actually asking the question why do merchants not abandon the private systems in preference for the state run systems? The short answer, at least in the US, is that the state run system isn’t even a player in the game anymore – i.e. it doesn’t compete. The second chart shows that in other regulatory environments the state has used it’s power to limit the power of the private systems to tax the system.

Both the private and state run currency systems have complex governance systems. An merchant or consumer (either individually or in groups) has a lot of options for how to negotate with these systems. Consider a consortium of giant merchants. They could go to Washington and lobby for more regulation so assure that the falling costs are passed thru which would increase their sales. They could go to the courts, as they did when some of the fees dropped in the first chart, and argue that market power is being abused. They could go, and i assume they do, to their banks and demand price breaks.

There are lots of different ways the reduced costs can be passed thru to the different players. Not suprisingly when the costs drop the first player to grab them are those closest to the place where the costs are falling – i.e. hub operator.

I use a credit card that pays me 1% back on all my transactions. That makes me much much more likely to pay with a credit card rather than cash. That’s a beautiful example of how these games are played. Technology gave the payment networks lots of options. When they took this one, i.e. offering cash back credit cards, they used their market position to shift costs from consumers to merchants in a way that increased the loyality of hard holders to the private currency system. That in turn made it harder for merchants to decline the cards. It took the payement network operators a few years to discover that 1% was sufficent to buy the loyality of most of their customers; there was a fun period when I had a card that returned 5% on all my purchases.

Interesting to me is how hard it is to get the benefits to spread to the small players; i.e. the corner stores run by small businessmen. Note that if the large merchants go put the squeeze on the network operators and negotate lower costs they actually prefer an outcome that creates a disadvantage for their smaller competitors. Examples like that are why I’ve become suspicious about claims that technology empowers small actors more than large ones. I’m coming round to thinking that it’s an important driver of the depressing shifts in the distribution of wealth.

Friction, fungible, checks

A naive model of actors in the economy treats them as a directed graph of buyers and sellers. Goods and services are exchanged for money along each link. In the primitive barter economy good and services flow both ways. In a barter economy it quickly becomes apparent that some goods and services can be exchanged more easily; that property is known as fungiblity. Chocolate is more fungible, bicycles made for two are less so.

The whole point of a cash economy is that it, like other standards, eliminates from the negotiation between buyer and seller some one variable and allows the negotation/barter to proceed more quickly. It lowers friction. We don’t live in a purely cash economy there are lots of alternative payment schemes. I have yet to met a small auto repair shop that won’t give you a discount for paying by check rather than credit card. If you really want to make them happy ask about the discount for cash. Years and years ago Click and Clack – from the radio show – would only take cash.

I hadn’t noticed before that the check clearing system can be viewed as a machine for converting checks which aren’t particularly fungible into bank deposits which are somewhat more fungible. In a sense the check clearing system is entirely powered by the differential between the fungiblity of the two systems.

The check clearing system has five players: the buyer and the seller, their two banks, and the clearing house. Back in the day the bankers would close at 3pm and after a bit they’d adjour to the pub to do their clearing. Presumably ale lowered the friction. If you arrange these five players in a circle the checks flow around the circle one way and the bank deposits flow in the other.

Of course all the other payment systems have an analagous infrastructure. We have assorted nouns for that infrastructure for example standard, platform, network each of which illuminates a different aspect of that structure. Because of the coordination required by the clearing house these systems tend to condense into powerlaw distributed systems with a few very powerful players.

Hand delivered

This is amusing. I have here an email from Amazon dated March 21st, 2006 stating that they have shipped my new windshield wipers. Further down it says that the estimated delivery date is April 26th. Over a month! Too late for April showers. I assume this means that Jeff Bezos has set out walking from Seattle to hand deliver them, that’s nice.

Cool innovation in search engine optimization

When I was a kid there was a TV show where three contestents would occationally be given an ethically questionable goal: appear in the local newspaper before the week was out. This caused me no end of puzzlement since they were required to appear in the paper legitimately. That seemed to me that this just invited the audience to engage in endless lawyering about what would be a legitimate way of sneaking into the paper. I guess that was the point.

But now!

Why didn’t anybody think of this before?

Want to get more links to your site? Pump up your search engine rankings! Sue google! Why everybody will link to you then. Damn, if only I’d patented this idea! Too late now.

Is there no limit to loyality point programs?

As a adjunct to the prior posting about competition for who get’s to run the currency systems; one of my favorite backwaters of that is the loyality points programs. As the cost to track a transaction falls we can expect more and more transactions to have a loyality points involved.

Most people think of IT as a tool for reducing transaction friction; but I’m starting to see it the other way around – as a way to add friction thruout the transactions life cycle. Each bit of friction designed to make money for somebody.

I’m amused to see you can collect points for drinking certain soft drinks; but you have to do the paper work! What’s next loyality points individual sheets paper? Oh dear, I can see that – a number printed in the corner of each sheet of the newspaper. Enter the number on their web site to collect points and win prizes!

Suggestion – let’s rename taxes, call them loyality point!