How to increase your tip (I bet these work for increasing your bonus too).
|17%||Wearing a Flower in Hair|
|53%||Introducing Self by Name|
|20%||Waiter Squatting Down Next to Table|
|25%||Waitress Squatting Down Next to Table|
|100%||Repeat Order Back to Customer|
|23%||Suggestive Selling (aka upselling)|
|42%||Touching Customer, Study 1|
|27%||Touching Customer, Study 2|
|22%||Touching Customer, Study 3|
|28%||Touching Customer, Study 4|
|40%||Tell a Joke (to entertain customer)|
|18%||Give a Puzzle (to entertain customer)|
|18%||Forecast Good Weather|
|13%||Writing “Thank You” on Check|
|–||Waiter drawing smiley face on Check|
|18%||Waitress drawing smiley face on Check|
|37%||Bartender drawing sun on Check|
|25%||Restaurant, Using Tip Trays w/ Credit Card Insignia|
|22%||Cafe, Using Tip Trays w/ Credit Card Insignia|
|18%||Give Customer Candy, Study 1|
|21%||Give Customer Candy, Study 1|
|10%||Call Customer by Name|
Providing great service is not on this list because studies show measures of service quality as reported by customers is not particularly coorolated with the size of the tip left. Don’t be fooled, tips do not create a feedback loop that improves service.
Tips are an odd epilog to a transaction. The buyer gives a gift to to the seller, or is it the seller’s agent he gives a gift to? There are experts out there on every aspect of commercial transactions. The expert on tipping is Michael Lynn a Cornell. That table is gleaned from his pamphlet MegaTips. I read that 21 Billion dollars of tips are given every year in the US. So a huge proportion of the income at the low end of the income ladder are these gifts.
Like all gift scenarios it’s hard to be sure who’s getting what from the transaction. But it appears that the buyers are buying something with their tips, i.e. appear to be buying a relationship with the server. It maybe they are trying to weaken this agent’s loyalty to his employer. What is clear is that if the buyer is convinced that the server likes them then the buyer will tip well.
I doubt you will be surprised to learn there are efforts to change the “standards” about tipping. It’s a great example of how many players get involved when ever you try to shaping an exchange standard. Restaurant owners and service personel would prefer that the “standard tip” be higher. I was taught as a child that the standard tip is 15%, but the industry is working to let it be known that the standard tip is 15% to 20%. Some dead beat segments of the population known to be lousy tippers. The industry appears to be working on that.
While owners and servers both want higher tips their solidarity around this part of the transaction falls apart moments later. Owners would like minimum wage laws to include tips, servers of course don’t. Recently Rick Santorium tried to stick a clause into the bankruptcy bill to force that change upon states, shortly after getting a big tip from a resturant chain.
I liked this paper that tries to draw connections between attributes of national character and variablity in tipping across nations. The conclusions strike me as tenuous, but they certainly are fun. Anxiety, status seeking, and masculine personality in your nation increases the level of tipping.
Personally I find tipping, and certain kinds of bonuses, to be very corrosive to professionalism.
I’m not aware of any software exchange protocols that include a tip phase. DNS has a way that the server can throw in some free extra answers to questions that he suspects that the client will desire. There must be some senarios where it would be useful for the client to toss in some extra gift as he’s closing the connection.