http://enthusiasm.cozy.org/archives/2005/05/it-comes-around Ben Hyde Tue, 31 Jan 2012 13:18:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://enthusiasm.cozy.org/archives/2005/05/it-comes-around/comment-page-1#comment-5654 The road back to Emacs - Entries in Life Sun, 10 Apr 2011 22:38:02 +0000 http://enthusiasm.cozy.org/archives/2005/05/it-comes-around/#comment-5654 [...] You reap what you sow when it comes to customer service. Which is why users of open source turn into maintainers or creators of source: because it’s what the “customer service reps” do. They treat users as co-maintainers. And a user will get a lot closer to a solution if he shows that he’s done his footwork first. Of course, this doesn’t work for everyone, but the iterative process means that Linux is rapidly approaching the point where users who don’t want to be that involved don’t have to dig so much to use the operating system. [...] [...] You reap what you sow when it comes to customer service. Which is why users of open source turn into maintainers or creators of source: because it’s what the “customer service reps” do. They treat users as co-maintainers. And a user will get a lot closer to a solution if he shows that he’s done his footwork first. Of course, this doesn’t work for everyone, but the iterative process means that Linux is rapidly approaching the point where users who don’t want to be that involved don’t have to dig so much to use the operating system. [...]

]]> http://enthusiasm.cozy.org/archives/2005/05/it-comes-around/comment-page-1#comment-583 BillSaysThis Sat, 28 May 2005 18:39:15 +0000 http://enthusiasm.cozy.org/archives/2005/05/it-comes-around/#comment-583 Made me think immediately of Fry's Electronics and particularly how they deal with customers after a purchase. Price is everything so they spend as close to zero on service as humanly possible but this just becomes a negative feedback loop. Made me think immediately of Fry’s Electronics and particularly how they deal with customers after a purchase. Price is everything so they spend as close to zero on service as humanly possible but this just becomes a negative feedback loop.

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